North Hampshire/Surrey

Paul Sweet
Mob: 07810 688 620

Note: Paul will not be taking any further bookings for the rest of this summer
South West Hampshire

Philip Tarrant
Mob: 07702 085 605

Posted on: 2024-01-08
Author: Paul Sweet
Changes to the Hampshire Wasp Control Team

Changes to our team!

Today, I want to update you regarding our team and reinforce our commitment to transparency, trust, and delivering the best possible service to you, our cherished customers.

A Change in Our Team:

The strength of a team is crucial to any business's success. We have worked diligently over the past years to provide exceptional service. However, we recently faced a situation requiring careful consideration and a commitment to maintaining your trust in us.

The Decision We Had to Make:

Regrettably, we had to part ways with one of our team members due to concerns related to a negative review. As a business, we take every customer's feedback seriously and hold ourselves to the highest standards of professionalism and integrity. In this instance, our commitment to delivering excellent service and maintaining your trust led us to separate from a team member whose actions did not align with these values.

Our Commitment to You:

We assure you that our commitment to providing top-notch service remains unwavering. We value your trust in us and are taking steps to ensure that our team continues to embody the values of transparency, reliability, and customer satisfaction that define our business. We understand your trust is earned and are grateful for the opportunity to serve you. Please know that your satisfaction and confidence in our services remain at the forefront of our priorities.

Conclusion:

Change is never easy, but it is necessary for growth and improvement. We appreciate your understanding and continued support as we strive to provide you the exceptional service you deserve. If you have any concerns or questions, please get in touch with us directly.

Our fee for treating a Wasp or Hornet nest is a straight forward £65.00. This cost includes all the expenses associated with the treatment, such as callouts, climbing ladders, working in lofts, and any essential treatments. There are no hidden costs, and we want to ensure that you know exactly what you will be paying for our services.

If you've discovered additional nests on your property, we can treat them during the same visit for an extra £15.00 per nest. This offer is only applicable if treated at the time of the original callout. So, if you have multiple nests on your property, call us, and we can discuss a fixed price to handle all the nests in a single visit.

We are certified and fully insured professionals, and all our work comes with a guarantee. Payment is due upon completing the job, and please note that we do not accept bank transfers. Additionally, no value-added tax (VAT) is applied to our charges.

Please ensure that you have correctly identified the species of flying insect causing concern before contacting us. If you are not certain, you can send us a clear photo, and we will be happy to assist in identifying the issue. Alternatively, you can call us, and we will discuss the problem and provide advice.

We strongly advise against using proprietary products you may have purchased to treat the nest, as this action can often lead to disastrous consequences. If you decide to embark upon this often hazardous endeavor, please do not call us to sort out the frequently dangerous aftermath.

Please do not contact us for any issues related to bees, as we do not provide treatment for any bee species.

When you book our services, we will assign you an approximate morning or afternoon time slot. We promise to be there as scheduled and kindly request that you be present at home to ensure a smooth process.

For safety reasons, we recommend keeping children and pets indoors and closing windows and doors during and for several hours after treatment. Please keep in mind that we work weekends, so if you discover a nest in your garden during the weekend (Saturday or Sunday), give us a call, and we will make every effort to respond to your situation as soon as possible.

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